GlobalSoft have implemented and customized GLPI in more than 10 companies between schools and departments of informatic.
Administration tool of infrastructure and service management of TI formed by modules that allow to carry a control in the departments of informatic and the activities carried out with the finals users.
- Solutions management of the service desk
- Incidents management of the service desk
- Rules generation customized by an entity to generate requests
- Escalations SLA customized by entity
- Assignment requests according to the category
- Possibility to assign requests to a determined user
- Approval or rejection from the request
- Possibility to add comments to the request
- Historical of changes from the user status who generate the request
GLPI Self service mobile
The app developed to Android and iOS allows to the finals users give follow up and ask for services in a easier and simpler way.
Functions from the mobile app:
- Raise up a new ticket
- Capture of form, from a new request
- Tickets raise up by the user
- See updates
- Add new comments and information
- Close tickets
- Push notifications