Support management is an app SaaS (software as a service) to help desk, designed and created by Globalsoft. With the purpose to support the services process from the company under the concept of self-service.
The main goal is reduce the request time, being a fast channel to the applicants.
Allows to the applicants to register a news service request and it is assigned right away to the specialist in charge.
The apps consists in a mobile platform iOS to finals customers.
WEB SUPPORT MANAGEMENT
The web version is for applicants, they could register and give follow up to tickets.
Support management allows:
- Register and give follow up of tickets
- Give follow up to SLAs
- Receive service requests by finals clients
- Add comments to the requests
MOBILE SUPPORT MANAGEMENT
- Realice a new request through the follow up of a ticket
- Consult the status and updates of alls the tickets
- Add comments and information to the request
- Close the request when it is finished the service
A graphic picture of service flow: